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Terms and conditions

1. Legal Status

1.1 Issuing Authority

The gaming authority responsible for the regulation of this online casino is the Anjouan Gaming Authority.

1.2 Jurisdiction

This online casino operates under the jurisdiction of the Autonomous Island of Anjouan, within the Union of the Comoros.

2. Registration and Login Process

2.1 Step-by-Step Process

To register an account, users must complete the following steps:

  1. Navigate to betportal.com and select "Sign Up."
  2. Provide personal information including name, surname, email, username, password, country, and preferred currency.
  3. Accept the terms and conditions of use.
  4. Activate the account using the verification link or code sent via email.

2.2 Is KYC/ID Verification Required

Identity verification (Know Your Customer, or KYC) is mandatory before processing any withdrawal. Accepted documents include a valid photo ID and proof of ownership of the payment method used.

3. Games and Software Providers

3.1 Top Games

Users may access a variety of games including but not limited to Wild West Trueways, 2 Wild 2 Die, Alchemist Wonders, Barrel Bonanza, and Catch the Gold: Hold and Win.

3.2 Software Providers

The casino offers games supplied by various leading software providers, including NetEnt, Play’n GO, Evolution Gaming, and Nolimit City.

3.3 Game Categories

Available game categories include Slots, Jackpot Games, Roulette, Blackjack, Baccarat, Video Poker, Bingo, Craps and Dice, Keno, Scratchcards, Crash Games, Live Dealer Games, and betting on sports, esports, and virtual sports.

4. Bonuses and Promotions

4.1 Welcome Bonus (Amount, % Match, Free Spins)

New players are eligible for a first-deposit bonus of 150% match, along with up to 200 free spins on Wild West Trueways, contingent on a minimum deposit of £20. Each free spin has a value of £0.10.

4.2 Welcome Offers Specific to United Kingdom

The welcome offer for UK players includes deposit-linked free-spin tiers: 20 spins for a £20 deposit, 50 spins for a £51 deposit, 100 spins for a £101 deposit, and 200 spins for a deposit of £201 or more.

4.3 Process of Activation for Welcome Bonus

To activate the welcome bonus, players must create an account and make the qualifying first deposit. No promotional code is necessary.

4.4 Wagering Requirements

The wagering requirement for the first-deposit welcome bonus is 35 times the bonus amount.

4.5 Recurring Promotions

Promotions include:

  • Wednesday: 250 free spins on Wild West Trueways with a minimum deposit of £100, subject to 1× bonus wagering.
  • Friday: 50% deposit reload matching a £20 minimum deposit, subject to 35× bonus wagering.
  • Weekend: 20% cashback on losses with a £20 minimum deposit, subject to 25× bonus wagering. No promotional codes are needed.

4.6 Cashback Offers

A weekend cashback offer will provide 20% cashback, contingent upon a minimum deposit of £20 and subject to 25× wagering of the cashback bonus.

4.7 Reload Bonuses

On Fridays, users will receive a 50% deposit match for a minimum deposit of £20, subject to 35× bonus wagering.

4.8 Free Spins Bonuses

Players may receive free spins bonuses such as the Wednesday offer of 250 free spins on Wild West Trueways with a £100 minimum deposit and the welcome offer yielding up to 200 spins on the same game.

4.9 General Bonus Terms and Conditions

The maximum bet allowed while wagering the welcome bonus is £5 per spin. Free spins awarded are exclusive to the game Wild West Trueways and release in tiers based on deposit amounts.

5. VIP and/or Loyalty Program

5.1 VIP Tiers and Rewards

The VIP program consists of eight tiers: Starter, Traveler, Adventurer, Master, Hero, Eternal, Legend, and VIP. Each tier offers unique rewards including level-specific wheels, daily missions, and access to a bonus store. The Legend and VIP tiers benefit from dedicated VIP management and personalized offers.

5.2 How to Qualify

Membership initiation occurs upon account creation. Progression thresholds are as follows:

  • Starter: 0 XP
  • Traveler: 100–500 XP
  • Adventurer: 700–1,500 XP
  • Master: 2,000–4,000 XP
  • Hero: 5,000–7,500 XP
  • Eternal: 10,000–15,000 XP
  • Legend: 20,000–50,000 XP
  • VIP: 100,000 XP, by invitation only.

5.3 Loyalty Program Description

The loyalty program features missions, a bonus store, and rewards based on progression. Personal VIP assistance commences at the Legend tier.

5.4 Loyalty Program Rules

Participants in the loyalty program progress through stages within tiers. The highest VIP level is available solely by invitation.

6. Payment Methods and Banking Terms

6.1 Deposit Methods (Min/Max, Processing Times, Fees)

Deposit methods include Visa, Mastercard, Skrill, Neteller, Apple Pay, Google Pay, Bitcoin, and Ethereum. GBP is an accepted currency. The minimum deposit amount is £20, with no associated fees.

6.2 Withdrawal Methods (Min/Max, Processing Times, Fees)

Withdrawal methods encompass bank transfers, Visa, Mastercard, Bitcoin, Ethereum, Tether, Litecoin, TRON, Binance Coin, and USD Coin. The minimum withdrawal amount is £20. Processing times after verification are between 24 to 48 hours; cryptocurrency transactions are completed within 0 to 24 hours, while bank transfers and card payments may take 1 to 5 business days. No fees are charged for withdrawals.

7. Key Terms and Conditions

7.1 Bonus Terms (Wagering, Max Bet, Game Restrictions)

The welcome bonus requires 35× wagering of the bonus amount, with a maximum bet limit of £5 per spin. Free spins are valid only for use on Wild West Trueways. Specific wagering conditions apply to certain promotions.

7.2 Deposit Limits

Players may establish deposit limits on a daily, weekly, or monthly basis. Activation of limits is immediate, while increases incur a 24-hour delay before coming into effect.

7.3 Account Restrictions

Players must wager deposits at least twice prior to withdrawal. Payment methods must be registered in the name of the account holder. Verification of identity must be completed prior to any withdrawal, and only one withdrawal may be pending at any given time.

8. Mobile and Technical Features

8.1 Mobile Browser Optimization

The casino uses HTML5 technology to enable responsive design for optimal performance on mobile devices.

8.2 User Experience and Speed on Mobile

The mobile interface provides functionalities such as game search, provider filters, and saved favorites. Access to slots and live tables is seamless through mobile browsers.

8.3 Process of Registration on Mobile

To register via mobile, users must open the website in a mobile browser, select "Sign Up," enter personal and account details, choose their country and currency, accept the terms and conditions, and complete the email activation process.

9. Security and Fair Play

9.1 Customer Support (Channels, Response Time)

Customer support is available through email along with a comprehensive FAQ section.

9.2 Support Availability (Hours, Languages)

Customer support representatives can assist in multiple languages: English, Spanish, Portuguese, German, Finnish, Swedish, Italian, French, Norwegian, and Polish.

10. Responsible Gambling Features

10.1 Tools (Deposit Limits, Time-Outs, Self-Exclusion)

Players have access to several responsible gambling tools, including daily, weekly, and monthly deposit limits, loss limits, time management tools, session reminders, cooling-off periods ranging from 24 hours to six weeks, self-exclusion options of six months to five years, and permanent account closure. These tools can be activated either through the account interface or by contacting customer support.